Mass 211 is a free, confidential, referral hotline that connects residents to local information on critical health and human services. Mass 211 can be accessed 24 hours a day, 7 days a week by simply dialing 211 or visiting mass211.org. Mass 211 provides information in 150+ languages.
United Ways statewide partner with the Massachusetts Association and Referral Specialists (MAIRS) to provide the resources to operate Mass 211. Callers receive up-to-date information about support groups, child care facilities, utility assistance, government benefits, crisis response programs and other essential services. In 2020, nearly 175,000 calls were made by Massachusetts residents to Mass 211 to find resources and information about COVID-19.
Mass 211 has merged with Call2Talk, a National Suicide Prevention Lifeline Crisis Center, to provide additional assistance to callers. Call2Talk is a confidential line that provides emotional support and assists individuals and families through stressful times, including those who are feeling despondent and those who may be considering suicide. Call2Talk also provides Telecheck, which is a telephone check-in service for isolated older adults living at home. Trained Call2Talk staff provide phone-based visits, support and friendly conversation one to two times per week. Callers can access Call2Talk and Telecheck by dialing 211.