mass 2-1-1Mass 2-1-1

Mass 2-1-1 is an information and referral line that provides free, confidential information to people seeking support services, such as child and elder care, emergency food and shelter and substance abuse treatment, 24 hours a day, 7 days a week. 2-1-1 makes a critical connection between individuals and families seeking services and the appropriate community-based organizations and government agencies.

There are three ways you can receive information from Mass 2-1-1:

  1. Pick up the phone and dial 2-1-1. Operators are standing by to assist you in finding the resources you need.
  2. Visit http://www.mass211.org/ Here you can search by zip code and service needed.
  3. You can now text for help. Text your zip code to 877-211-6277 and operators will search for the resource you need and text you the names, phone numbers and addresses of the organizations that can best assist you.

In 2016, 1,350 calls were placed to Mass 2-1-1 by residents in Greater New Bedford.