Mass 211 is a free, confidential, referral hotline that connects residents to local information on critical health and human services. Mass 211 can be accessed 24 hours a day, 7 days a week by simply dialing 211 or visiting mass211.org.
United Ways statewide partner with the Massachusetts Association and Referral Specialists (MAIRS) to provide the resources to operate Mass 211. Callers receive the most up-to-date information in areas such as support groups, child care facilities, utility assistance, government benefits or crisis response programs. This year, nearly 175,000 calls were made by MA residents to Mass 211 to find resources and information about COVID-19.
Mass 211 has merged with Call2Talk – a confidential, emotional support line that assists individuals and families through stressful times including those that are despondent and those who may be considering suicide. Call2Talk is a National Suicide Prevention Lifeline Crisis Center. Call2Talk also provides Telecheck, which is a telephone check-in service for isolated older adults living at home. Trained Call2Talk staff provide phone based visits, support and friendly conversation one to two times per week.