Job Posting: Community & Family Engagement Specialist

 Job Title: Community & Family Engagement Specialist

Program/Grant Category:  NBCCC/PATCH

Reports to: Director of Family Support Initiatives

Work Schedule: 8:30 am to 5:00 pm and may include limited evenings and weekends

Hiring Range: $48K to $50K, plus competitive benefit package


Position Summary:

The Community & Family Engagement Specialist is a full time position whose function is to help identify and coordinate strategies and supports that integrate the principles of family support into all aspects of the PATCH’s case practice, while working to ensure all families involved with the NB DCF Office, with a focus of those living in the PATCH targeted neighborhoods have access to the supports they need to build/strengthen their parental/family capacity.

The PATCH approach to working with families was originated in Great Britain where “patch” means “neighborhood.” PATCH programs are joint ventures that partner state agency direct service staff and community resources (in this instance DCF Social Workers & New Bedford’s Community Connections Coalition) and co-locates them in a community location that serves a defined population to jointly focus on the needs of the families in the “PATCH” site.

Duties and Responsibilities:

Specific to PATCH

  • Develop and implement protocols which ensure all DCF PATCH families are knowledgeable of advocacy supports available to them regarding their DCF cases, that they are informed of their rights and DCF processes, including acting as an advocate for PATCH families as needed.
  • Serve as a resource to PATCH staff on community based prevention and intervention resources and supports for families
  • Be available to PATCH staff and families for individual consultation as needed
  • Support the PATCH DCF staff on special projects that enhance the educational, physical health and wellbeing of their PATCH families
  • Work closely with the PATCH Team to identify gaps in services and supports for PATCH families
  • Work with community institutions, including neighborhood groups, faith based organizations, schools, health and human service organizations, nonprofits and City officials to address the targeted area’s gaps in services/supports
  • Create opportunities for parent leadership for families in the PATCH site
  • Help support PATCH DCF staff ensure greater family engagement in their service planning and assessments by assisting in Family Team Meetings, Family Group Conferencing and others ways
  • Develop and institute PATCH case practice evaluation tools, utilizing DCF PATCH case data with the help of PATCH staff and DCF Area Office Leadership to convey the performance of PATCH case practice

Specific to NBCCC

  • Develop and coordinate all trainings for community based agencies and other groups on Family Support Principles and Practice
  • Represent NBCCC at various community forums
  • Provide staff support to NBCCC’s major activities/projects, such as the Task Force for Foster Care Support
  • Work closely with members of the NB DCF PATCH Leadership Team identify ways and coordinate activities to connect and embed the community-based prevention and family-community engagement work of the Patch Unit and Community Connections Coalition with the larger child- protective case practice of the NB DCF Area Office

Desired Skills and Abilities

Energetic self-starter

Highly organized

Excellent oral and written communications skills

Ability to problem solve and access resources in a complex environment

Principles and approaches that promote family support and parent engagement

Parent leadership development

Experience in needs assessments, program planning and outcomes measurements

Demonstrated ability to manage multiple projects simultaneously

Demonstrated ability to work effectively with diverse populations and a cross sector of the community

Fluency in a Spanish a plus


Bachelor’s degree in social work or related human services field with a minimum of 3 years’ experience working with at risk families and communities. Familiarity with community resources for families with children and the state agency’s health and human service provisions for families and children, particularly DCF, is a must.

A valid driver’s license and personal vehicle is required, as well as the ability to pass a background check. Interested Candidates should email resume and thoughtful cover letter with salary requirements to by August 14, 2017. Please list subject as “Engagement Specialist.”